Shipping Policy

Shipping & Delivery Policy

At Urban Thread Co., we value your trust and are committed to delivering your orders quickly and reliably. Here's everything you need to know:

1. Order Process

Payment Confirmation

  • Once your order is placed and payment is authorized, you'll receive a confirmation email.
  • Please check your order details carefully before submitting.
  • Changes or cancellations are not guaranteed after payment, but we’ll try our best to assist.

Order Processing Time

  • Orders are processed within 3–7 business days (excluding weekends and holidays).
  • Items available for immediate shipping may be dispatched within 24 hours.

2. Shipping Information

Shipping Methods & Timeframes

  • Standard International Shipping: 8–30 business days (varies by destination).
  • Express Delivery: Available for an extra fee of $20–$50, depending on weight and destination.

Free Shipping

Enjoy free economy shipping on orders over $50 USD.

Tracking

  • Once shipped, you’ll receive a tracking number via email.
  • Track your order anytime on our Track Order page using your order number and email.

3. International Shipping & Customs

  • Customs duties, import taxes, or local fees are the responsibility of the buyer.
  • Need documents for customs? We can provide invoices upon request — just contact support.

4. Shipping Delays

Delivery time starts from the shipping date, not the order date. Delays may occur due to:

  • Incorrect or incomplete address
  • Customs clearance
  • Weather or courier disruptions

Some countries may experience longer delivery times (up to 30–90 business days).

5. Lost or Delayed Packages

  • If your order hasn't arrived, please contact us within 1 month of shipment.
  • Requests made after this period may not be accepted.
  • Our support team will respond within 24 hours.

6. Need Help?

We’re here for you!
Contact us at support@urbanthreadco.com with any questions about your order.